Refund and Return Policy

The brand IVERIELI fulfills return requests for purchased products, provided that our policy terms are met. The refund process begins only after we physically receive the item, inspect it, and our team approves its compliance.

The paid amount will be fully refunded exclusively through the same payment method used for the original transaction.

 

General Return Conditions

Refunds or product returns are available exclusively for premium handcrafted goods (such as silk scarves, textiles, and accessories), provided the following mandatory criteria are met:
    •  The product must be in entirely new, unused, unworn, unwashed, and undamaged condition.
    •  It is mandatory that the item is accompanied by its original packaging — tags, branded boxes, and protective pouches.
    •  Returns must be initiated strictly within the specified timeframes:
      ◦  For international orders: Within 14 business days from the delivery date.
      ◦  For local (Georgian) orders: Within 7 business days from the delivery date.

Please note that shipping fees are non-refundable. Items returned damaged, used, or without their original packaging are not eligible for a refund.

 

Non-Returnable Items

Standard return and refund policies do not apply to the following category of items:
    •  Original Fine Art Paintings: Since each artwork requires official export documentation from the Ministry of Culture of Georgia, a Certificate of Authenticity, and specialized fine art packaging, original paintings are presented under a "Final Sale" status and cannot be returned (except in cases of transit-related damage).
    •  Any other product marked with a "Final Sale" designation.

(In the rare event that an original painting is damaged during transit, our transit damage protocol, detailed in the shipping policy, applies).

 

Refund Steps

The refund process is carried out strictly in the following sequence:
    1.  The buyer contacts us via email to express their desire to return the item.

    2.  Our support team reviews the request and grants approval.

    3.  The item is returned to our studio/warehouse, where a visual inspection takes place.

Within a maximum of 10 business days following the approval of the request, the funds will be reflected in your account (this period excludes weekends and holidays).

 

Return Shipping Costs
    •  All shipping and transit expenses for returning the package are fully covered by the buyer.

    •  The company IVERIELI does not refund the initial shipping charges.

    •  We do not assume responsibility for any custom duties or taxes that may arise during the return shipping process.

    •  Until the package reaches us, responsibility for its safety lies with the buyer — therefore, we recommend using a reliable, tracked, and insured courier service.

 

Product Exchange

If you wish to exchange an item for another product, the exact same rules and timeframes as returns apply. Exchanges are permitted only once per order, depending on our available inventory.