INTERNATIONAL SHIPPING

All orders are processed and prepared with extreme care. As our inventory consists of original fine art paintings and premium handcrafted goods (such as silk scarves, textiles, and accessories), original artworks require official export documentation from the Ministry of Culture of Georgia and a signed Certificate of Authenticity prior to dispatch.
Due to specialized art-grade packaging and official export certification procedures, our order processing time is 3 to 7 business days before shipment.
To avoid any delivery delays, please ensure that your shipping address and contact details are fully accurate. In the event of any unforeseen delay, you will be notified immediately. Please note that transit times may be slightly extended during weekends, public holidays, or peak seasons.
Shipping costs are calculated at checkout based on the destination and selected shipping method. For your complete peace of mind, all international shipments are fully covered by transit insurance for their declared value.

 

COURIER PARTNERS & OPTIONS

We partner with reliable international courier services, including EMS, Aramex, DHL, and FedEx. Depending on your location and preferences, your order will be shipped via:
    •  Georgia: 2 – 5 business days
    •  Europe:
       ◦  Express (DHL, FedEx, Aramex): 3 – 7 business days
       ◦  Standard (EMS): 7 – 12 business days
    •  Worldwide:
       ◦  Express (DHL, FedEx, Aramex): 5 – 9 business days  
       ◦  Standard (EMS): 10 – 15 business days

 

ADDRESS REDIRECTION & INCORRECT ADDRESSES

Once an order has departed our studio and been handed over to the courier service, the delivery address cannot be modified or redirected.
If a package is returned to us due to an incorrectly provided address or failure to receive the shipment, we will either:
Re-ship the item upon receiving the corrected address and full payment of the additional shipping fees, or
Refund the product price excluding the original shipping cost and round-trip return shipping charges once the item is safely returned to us.

 

TRANSIT DAMAGE & INSURANCE PROTOCOL

Each item is packaged according to the highest fine art and luxury protection standards. In the rare event that your package or item arrives damaged, please take clear photos and videos of both the exterior packaging (showing damage marks) and the damaged item within 48 hours of delivery and contact us via email.
Insurance Terms & Procedure:
Retention of Packaging & Item: The customer must retain all original packaging and the damaged item until the insurance investigation and inspection are fully completed.
Inspection & Return: Upon request by the insurance company or courier service, the customer agrees to hand over the damaged item to a local insurance inspector or arrange for its return.
Compensation: Upon official verification and completion of the insurance claim process:
For Original Paintings: Compensation will be issued in accordance with the terms of sale and applicable insurance policy guidelines.
For Other Products (Textiles, Accessories): A replacement item will be sent, or compensation will be issued according to the terms of sale.

 

DOMESTIC SHIPPING (WITHIN GEORGIA)

Deliveries within Georgia are processed within approximately 3 business days. Shipping charges for domestic orders are calculated at checkout.

 

ORDER TRACKING

As soon as your shipment is dispatched, you will receive a tracking number via email to follow your package’s journey in real time.

 

CUSTOMS & IMPORT DUTIES

International customers are responsible for any customs fees, import duties, or local VAT that may be assessed by the destination country's government.